Harley's Blog

Not with a bang but a whimper

In 1925 the great poet T.S. Eliot ended his famous poem ‘The Hollow Men’ with this line. It was his prediction of how the world would end, but it could be applied to anything with regards endings.  A career, a marriage, an affair, a holiday, a project. Instead of a great big wow ending, most things, it seems, simply fade away with a whimper. 

Many astronomers today believe that the universe will not end in a second big bang but with a continual divergence of matter, never to re-implode.  And while you may be wondering what I am on about this week, I wanted to share with you my thoughts on coping with the trivia of life.  

There are times when all we do or say just seems so trivial that little or nothing has any importance.  We compare our lives and actions with the meaning of bigger things; like trying to alleviate the suffering from a natural disaster, or indeed answer questions on the sense of the universe and apparent infinity.  Seen from a distance, all mankind and life itself can seem trivial but close up everything begins to have meaning again.

The simple pleasure experienced by another when someone caries out a daily courtesy, like opening a door or offering to assist in some way, can in itself have meaning.  So if and when you enter the zone where you begin to feel that everything is pointless, try and study something new.  It can be anything that you may have previously taken for granted.  You will find that quite quickly your life will begin to feel in balance again and you will find yourself back in the driving seat once more.

T.S. Eliot was a brilliant man, but he didn’t know for certain any more than you or I.  Our opinion is as good as anyone else’s.  Whether you are the president of a giant organization or a bus driver or a carpenter, at the end of the day no one is completely immune to feelings of self doubt and irrelevance.  

We all need a little lift or dare I say, a gentle kick up the backside once in a while to get ourselves back and focused on what it was we were doing before our emotional dip came along.  

‘Natural leaders’ usually don’t require too much to re-motivate them.  Whether they like it or not, it is in their nature.  However, if on the other hand, the lost person is a ‘follower’ – then they will need to fall back under the influence of a leader soon.  They will need more than someone to tell them a good joke to make them feel complete again.  They, like all of us, need something useful to do, preferably that in their group, only they can do.  This will be their meaning and motivation; adding something to society that is generally appreciated, anything no matter how apparently trivial.  

Have a good week,

Harley

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Big Moments

How long was it since you last had a ‘big moment’; since you felt really good for just being alive? We associate these feelings with life changing events but in fact they don’t need to be. Of course there are those key moments: the first kiss at Summer camp, passing one’s driving test, getting that first important job after leaving college, and for many the biggest of all,  the birth of a child.  These are the big moments that make our lives our own.  But how often do we encourage Big Moments at work? 

As leaders, do we recognize big moments in the careers of those we have influence over and do we encourage them?  For many a simple meeting with a director or senior manager can be a big moment, motivating them to try harder and to excel in their career.  But it is also important to remember that the injection of exhilaration and motivation gradually wears off and the reality of daily life kicks in again.  A leader needs not to forget this and to ensure that they do their best to create a structure in their department or organization that can at least try to keep motivation alive by encouraging considerate acts that make people feel special, needed and appreciated.

By giving someone the opportunity to present their findings at the next management meeting, or simply recognizing that for the person you are interviewing that this is probably a big moment for them, is the first step to creating more of them.  It is all too easy for us to forget the impact we have on others and that how we behave can make a real difference.  After all where would we be today without the lucky breaks, the moments when people gave us opportunities we may not have expected?

Inspiring others to excel requires us to give up some of our own precious space and to share it. Giving a junior the chance to open an important meeting is a natural thing to do, how else will the next generation ever learn?

Our lives are made up of a series of big moments. If we have the opportunity to inject a few into the lives and careers of others, then we owe it to ourselves to do it, without desiring any more in return than the satisfaction of observing and understanding the effect it has on the lucky recipient.

Have a good week,

Harley

Back but not fully with it..

I don’t know about you, but I find the first couple of days back at work from holiday rather difficult, especially when it has been a particularly good one?

I see it in other people too.  During that first morning they seem to roam around aimlessly looking for people to talk to, putting off the hard landing of opening their dreaded mailbox.

The sad part is that no one really wants to hear about their trip.  It’s not because they are not interested, it’s just that they do not want to be reminded that there is another life outside work.

This phenomenon reminds me of a story a colleague recently told me.  She was on a long haul flight travelling back from Asia when the man next to her started moving his hands and arms around, swirling them above his head and in front of his chest in deliberate rhythmic patterns.  At the same time he kept bowing up and down and talking to himself in rather strange and severe kind of way.  She caught the attention of a stewardess who politely asked the man if he was OK.“Oh yes fine!, very fine”, he said.  “May I ask you what you are doing?” said the stewardess.  “Indeed” replied the man, “no problem.  I am praying. I am praying because my body is here but my spirit is still not”. 

And so it is with many things when, we are in one place but our hearts and minds are somewhere else.  And just like the Indian on the plane, sometimes it takes a few days for the two of them to be fully re-united again.

In some ways we have a kind of ‘holiday world’ and we have ‘a business world’.  And although our bodies are fixed and cannot be in both places at the same time, our spirits can; fluttering between them like restless birds looking for a comfortable place to perch.

It is a shame to have to leave our holiday world behind, but leave it we know we must.  I find bringing a photograph into to the office helps, not to show others (they do not belong in your holiday world) but just to look at at certain times during the first few days.  It helps my spirit relax and flow a little more freely between the two; until it finally catches up with my body and settles down within it in work mode once again.

Have a good week,

Harley

Our best performance ever and the boss is still not happy!

Firstly a big ‘Thank you’ to all my contributors for taking over my chair while I was away this summer, the break was much appreciated and your input very welcome!  (If you would like to contribute a blog next summer, or be available as a stand in, please feel free to contact me).

Last week the British athletics' team won more medals in the European Championships than ever before, coming only third to
Russia and France. But among their jubilant celebrations and
enthusiastic flag waving, the coach of the English team, Charles Van Commenee was still not happy!

He told reporters: "The women were a disgrace and the men were not much better,"  he then went on to say how there was still much work to do and that he would have been embarrassed had the British team not won the medals they did.

And when you might begin to think that he is being too harsh, you might be surprised to learn that the team having nothing but respect for this very impressive coach.  He is passionate and speaks his mind and indeed has been described as ‘fiery and eccentric’ but he is also described as ‘calm, influential and really sensitive to a person’s needs’.

And so it is, coaches and leaders must not be afraid to show genuine disappointment when an individual or team has screwed up.  If you are passionate about what you and your team is doing, it would be rather strange not to show it, especially at a time of sub standard performance. 

However, the point is that great coaches, like great leaders, also know how to work on an individual level; one to one.  They know how to listen and to understand not only the words they hear but the context from which they come.  And by doing so, they can quickly decide what it is that those in their care really need.  And by connecting at that level they inevitably win the trust and respect that is so essential in any coaching/leadership role.

So the next time you think about celebrating an achievement, don’t be afraid to mention the bad points too; the wasted opportunities the areas where things could have gone better – speak your mind.  

There is nothing worse in business than a leader that goes around praising everyone, even when their team clearly has not performed to their best ability.  After all failure is failure and all you can hope to get from it is a lesson on what not to do next time.

Have a good week,

Harley

“Don’t shoot the messenger” by Albana Vrioni

Albana Vrioni brings to an end this summer’s season of guest bloggers, next week Harley is back at his post.

Albana’s blog is fortunate timing as this weekend the personal engineer of formula one racing driver, Felipe Massa, was asked to pass on a ‘bad news’ message.  He was told to order Felipe to give way and let his team mate overtake and win the race.  The only ‘mistake’ the messenger seems to have made was to say ‘sorry’ rather faintly at the end of his message.  This one word apparently gave the game away that his coded message was a fix.  I wonder what the engineer’s boss said to him after the race when Ferrari received a 100,000$ fine for breaking the F1 rules?  Hopefully it was “not to worry, these things happen, in fact it was my decision, I should have relayed the message myself”

Albana's Blog:

Although the expression comes from distant times, when the messenger of the bad news rather then the author was often punished, it reflects a deep-rooted truth still valid even today: People do not like to hear bad news!

Not only we do not like to hear bad news, but we also have the tendency to still “punish” the messenger, who in the organizational context of today, is often in some way accountable for the bad news.   Nowadays such “punishments” are mostly encountered in forms of intimidation, such as bursts of ironic laughter, explosions of anger, or degrading the messenger, sometimes even firing them.

A management culture where “bad news” is handled in this way doesn’t help encourage failure free operations.   

The fear of being shot for telling your message induces the fear of telling the bare truth and present the status for what it is.  Therefore research and analysis based decision-making become redundant and open the door for flawed business strategies and operational plans.

You can recognize the presence of  “intolerance to bad news” management culture when you hear someone:

  • Present the results of their own work or the status of his/her department or group in the third person or a passive voice, (e.g. “the launch of product x was not successful” as compared to “we were not successful with the launch of product x”)
  • Present the status in generalized way so as to cover up for the areas leading/ contributing to the failure
  • Present failure in an implicit rather then explicit way (“we still have a lot of work to do” rather then “we are very likely going to over run the deadline”)

We are by human nature selective in what we want to hear.  As managers, however, we owe it to ourselves to question how we handle bad news.  “Shooting the messenger” will more likely than not result in us hearing what we want to hear until we end up caught out in fault.

Albana's Biography:

Associate of The Bayard Partnership and owner of Vrioni Consulting.
In my personal and professional life I have gone through radical changes sometimes forced, sometimes by choice…. but at all times I have used circumstance as an opportunity to grow as a person and as a professional.
I have experienced success and failure all the like and became stronger through the perplexities of finding my way to a bigger purpose.
Managing change has been a constant in my life; my ambition is to lead it!

Synergy between email and social media by Tamara Gielen

Today, we present you Tamara Gielen, who will talk about her passion for email marketing. She shares some lessons learned and talks about the synergybetween email and social media.

Back in 1999, when Harley interviewed me for the role of sales coordinator at Eonic Systems, he immediately figured out that I was a marketer, not a sales person. And hired me as a marketing assistant.  Eleven years later, I am now recognized as an authority in the field of email marketing, speaking at conferences across the world.

Email marketing is my passion, and it has been since 2001 when I sent out my very first email campaign inviting customers and prospects to an event.

With social media being all the hype these days, I'm often asked if email marketing is still working. And I can tell you with confidence, yes, it is. Companies are not likely to drop email in favor of social media, first of all because not everyone uses social media, but also because everyone has different communication preferences.
As a marketer you have to provide your content wherever your audience is consuming content: in the inbox, on your blog or in an RSS feed, on Twitter, on Facebook etc.

Email and social media are really a match made in heaven. Twitter, Facebook and blogs are excellent places to build relationships with people and get them to sign up to your newsletter. Email is a great channel to help move prospects through the sales funnel, to get people to buy from you or to increase customer loyalty.

Social media are also excellent channels to drive people to from your emails to continue the conversation. One company that does this extremely well is Hubspot (http://www.hubspot.com). Read their blog, sign up to their newsletter and take notes.

When it comes down to it, both email and social media are about content and relationship building. If you don't provide value in your tweets, your Facebook updates, your blog posts and your email messages, you'll lose followers, fans, readers and subscribers.

A short story:  re the early days of e-mail marketing and the mistakes that people still make today.

Back in the early days (2001), like everyone else at that time, we used Outlook to send out the message to 500 names at the time (because that was the maximum number of addresses I was allowed to enter in the bcc field).

I'll spare you the details, but we very soon got blocked by the mail server at one of our biggest customers. Even messages from our sales and support teams couldn't get through anymore. They had blocked our entire domain. And it took quite a while for them to allow our emails again. Needless to say that sales was a little upset with us. Yes, that's an understatement.

So we decided we needed a dedicated platform to send out our email campaigns. Not only would that prevent the issue from happening again (because the emails would be sent from a different IP address and mail server), we would also be able to see who had opened the emails we sent and who had clicked on our links. If you've ever hit the send button on an email campaign, you know how fascinating it is to watch these numbers go up immediately after you launch a campaign.

Fast forward to 2010. I still see a lot of companies using Outlook to send their email campaigns and everytime I come across one, I cringe. Why would you risk getting blacklisted when sending out an email campaign through a dedicated email service provider costs peanuts?

Apart from that, I'm glad to see that more and more companies are starting to use email marketing but it also means that competition in the inbox is tough. You literally have 1-2 seconds to convince someone to open your email and once they've opened it, you have less than 5 seconds to get them to click. So you better make sure your message is good.  Each and every message has to provide value to the subscriber. If it doesn't, they'll unsubscribe or, even worse, they'll mark your emails as spam.  Send them 3 emails they don't find interesting, and you can be sure that they'll be quick to delete the 4th one without even opening it.

So your email campaign is only as good as the last message you send out. Sending one message to everyone isn't working anymore. In fact, it never worked. Just as you would do with postal mailings, you need to send the right message at the right time to the right person. And that's easier said than done. It requires integration of databases, it requires vision and strategy, it requires a deep understanding of who your audiences are and what their needs are at various stages of the buying cycle.

You also need their permission if you want to add them to your list. Not only is that a legal requirement in the EU, it's also good practice to only send emails to people that have given you explicit permission to do so. I don't care that the law allows you to send emails to your customers without having permission. It's a bad idea. You'll find out quick enough why that's a bad idea when you get blacklisted and you have to prove to the blacklist owner that you have permission to send emails to the people that reported your emails as spam. Always ask permission first.

I could go on and on and on about email marketing but I'm sure I'd bore you to death :) I guess I'm blessed to have found a niche that I am so passionate about and where work never feels like work.
If you're interested in reading more about email marketing, I invite you to check out my blog  (http://www.b2bemailmarketing.com).

Tamara's biography

Tamara Gielen is an independent email marketing consultant. She helps companies use email marketing to more effectively reach their goals and objectives. She is the author of "Be Relevant" (http://www.b2bemailmarketing.com), a well-known email marketing best practices blog, and the founder of the "Email Marketer's Club" (http://www.emailmarketersclub.com), a community of almost 4,000 email marketers from all over the world.

What about casting your team? by Bertrand Potier

Bertrand Potier, enterprise architect, project manager and a regular blogger presents us with some comparisons with our work environment and the film industry that are not as far apart as you might think.

Bertrand's Blog:

Great movies are the combination of several key elements: a good script, a team of talented people, some resources and a director able to successfully mix all these elements. There are usually a few things that you'll hear about this director after the movie release:

  • He chose to work on this project
  • He had a vision about what should the movie be like
  • He had the courage to say no and make choices
  • He would not compromise on what he thought is important
  • He has brought together a great team of individuals
  • He inspired and motivated his team

One would certainly recognise here qualities we would say are essential to a good interim, delivery or project manager. Still, there's one activity of making a movie that is a key element to these and that we rarely hear about: casting a team.

While there are often forces beyond our will driving how and with whom we'll have to live, work and collaborate, we do have to take responsibility for making these relationships successful. While biochemicals, fate, your mother or your boss’ mind might have been at work first, it's never too late to assess how well fitted a person is to her or his role in the relationship. Let's look at it from the casting perspective:

  • Audition: just like job interviews, auditions are either testing or giving the opportunity to show one's ability, but unlike interviews, auditions are usually listening more than questioning and requiring the audited to be more active;
  • Audition pieces: listing skills and experience might be interesting but demonstrating them is far more striking and useful to a proper assessment;
  • Casting panel: it usually takes more than one person and more than one perspective to make a good assessment of another person’s skills and personality;
  • Group performances: going beyond the audition, group performances are assessing the chemistry and capacity of a group to perform and deliver.

We don't always have the chance to pick our team members, but casting or observing them from the casting perspective is essential. It's a chance to make them actors of their own life, within the project or organisation and to get an actual and dynamic assessment of their strengths and weaknesses. Casting should provide the key information to be able to fit the right roles to the right profiles and create a team with which a good director can achieve great results.

To conclude, I'll let the well named film director Robert Wise deliver one of his quotes: "When you cast the actors, you've done much of the work. Now, you may need to guide them a little, take it up or down, have them go faster or slower, but the casting process is crucial".

The question now is: are you taking the time to cast your team or yourself into an activity, a project, a collaboration ?"

Bertrand's Biography:

Bertrand Potier is an Associate of The Bayard Parthership and a strong advocate of cross-fertilisation: applying techniques and knowledge from different fields, to create effective and pragmatic approaches to build and deliver solutions. His specialties and interests are: interim management, delivery management, enterprise architecture and productivity & efficiency improvements. He satisfies his insatiable curiosity by cultivating his interest in communication, psychology, human biology, sciences and geopolitics.

Work-life balance! by Kurt De Ruwe


Today you will be taken into a very meaningful story by Kurt De Ruwe, CIO at Bayer MaterialScience, Kurt holds a solid track record of delivery and innovation both for business process and IT technology related activities.

Kurt's Blog:

When Harley asked me to write a blog I initially thought about writing about the difference in the sales and marketing approach of two big software companies.  One has good software but has sales people that are not able to explain and sell it, the other has sales and marketing people that are capable of selling hot air but the software does not always work as they make it appear.

I read Harley’s blog almost weekly and for me a good blog needs to leave something behind.  A little teaser in your brain that in the days after you have read, pops up now and again and makes you think or makes you dream. 

A recent event reminded me of how important family is and this is why you will now get something totally different.

Since 3 years I work during the week in Germany and return to spend the weekend in Belgium.  My wife handles nearly everything but when it comes down to mathematics and helping the boys this is my task.  Some time ago my eldest son had a big test on a Wednesday and on that Monday we spent nearly 4 hours using Skype, MSN, webcams… to get him to a point where he got the concepts of what he had to learn.  The Tuesday afternoon he called me almost in panic as he still had not grasped it.  I cancelled my afternoon meetings and drove to Belgium.  We sat down and surprisingly 15 minutes later he got it.  He was embarrassed because I drove so far but for me it was worth it. 

Before you start seeing me as ‘Super Dad’, I must admit that this is one of the rare occasions where I put everything aside to help him out.

Often we sacrifice a lot of things for our career and unfortunately it always is when it is too late or nearly too late that we realize this.  The remainder of the blog is a text I received myself which I would like to share with you.  Hopefully it will trigger something.   You can stop reading here but if you continue you need to read to the end.  I do not know the author but I relate to it from time to time.  If you recognize yourself in it then know that you have the power to do something about it.  I wish that my sons, when they were 5 or 6 years old, would have asked me for 7 Euros.

A man came home late from work, tired and irritated. His five year old son sat in front of the door waiting for him:
Son: “Daddy may I ask you something?”
Father: “Yes, of course, what is it?”
Son: “Daddy, how much you earn per hour?”
Father: “That none of your business, why do you ask such things?” said the angry father.
Son: “I just want to know. Please tell me how much you earn per hour?”
Father: “If you really want to know, I make 14.00Euro per hour"
Son: “Oh” said the son with his head bowed
Son: “Daddy may I please borrow 7.00Euro?”
The father was furious. If the only reason why you ask me so you can borrow money for some stupid toy to buy then you can immediately go up to your bed. And think about it why you are so selfish. I’m not going to work hard every day for such childish silly things.
The boy quietly went to his room and shut the door.
The man sat down and was still angry about the questions of his son. "How dare he ask such things just to get money?"
After an hour or so, the man calmed down and started to think:
Maybe the child really urgently needs to buy something with the 7.00Euro, and actually the child never really asks much about money.
The man went to the boy’s room and opened the door.
"Are you asleep, son?" asked the father
"No, Daddy. I’m awake." Said the son.
"I’ve been thinking, maybe I was too hard for you. It was a long day and I have vented on you. Here is the seven Euro you asked."
The boy laughed and sat upright. "Thank you daddy!" he cried. Then he took from under his pillow some coins.
The man saw that the boy already had money and became angry again.
The boy sat quietly counting his money, and then looked to his father.
"Why ask me money if you already have money?" the father grumbled.
"Because I did not have enough." Replied the boy.
"Dad, I now have 14.00Euro. Can I buy one hours of your time? Please come home tomorrow one hour earlier. I would like to eat with you."
The father was touched. He put his arms around the boy and asked him to be forgiven.

It is a little reminder to all who work hard in life. We cannot let time slip through our fingers without spending any time with those who really count for us. It is all about finding a balance.

Kurt's Biography:

Kurt studied Economics at Antwerp University.  After early assignments at IBM and then Mobil focusing on business analytics he joined ICI in the role of Development Manager.  By the age of 33 Kurt was appointed Global IT Director, holding that position until 2007 when he became Global CIO for Bayer Material Sciences in Leverkusen, Germany. Kurt has a solid track record of delivery and driving innovation both for business process and IT technology related activities. He has built a reputation for daring to take on the seemingly impossible and driving it through to successful fruition, if there is a strategic advantage for the business to embrace technological change then Kurt is not afraid to be the first to use it.  Strategic advantage often means getting there first.

Things can be different than they appear! - Katrin Derboven

This week we'll have a slight change of order and we would like to introduce to you, Katrin Derboven, business consultant and personal coach. 

Katrin's Blog

Recently I was confronted with paradigms. An old video by Joel A.Barker learned me what an animal a paradigm is. It is the way that you solve problems in a certain context.

It gives boundaries and it is your thinking frame in which you filter information.
Things which are out of the boundaries of your paradigm you will not see or have difficulties to see.

A short anecdote to illustrate this. A man had a nice open top sportcar in which he loved to drive , especially on a certain street with a lot of curves. He had his own way of making curves with his sportscar. He loved it. One day he was driving on this favourite street and saw his favourite curve before him. He started to make his special manouvre when an opposite car came right out of the curve almost hitting him. The woman in the car had her windows open and yelled ‘Pig’ to him. Flabbergasted he replied with ‘Witch’ to the woman, being content that he had a good reply to the woman, and took the curve his way to actually have an accident with ...a pig which was crossing the road in this curve.

Evoking the switch of paradigms and allowing flexibility in thinking is one of the most important things that a coach can realise in his work. By tackling old paradigms and asking questions about new paradigms new insights can be realised in coaching.
One of the wonderquestions is ‘how would it be if ... ?’  When a person or an organisation is able to switch perspectives a whole new world can begin.
A new world with new rules, attitudes and solutions.

Think about this the next time you tackle a problem. What is your ruling paradigm? And perhaps which other paradigm can help you to solve this problem? You can unveil this by asking questions preferably by somebody who is not involved in the problem or the situation.

Katrin's Biography

Katrin Derboven is a consultant in value driven talent development and interim management, working in Antwerp as founding partner of  85, the consulting firm she recently founded.
Her specialities are coaching of management talent , value driven organisation development , start up of new business units or organisations,, support and training of groups ... [more]

The Dreamer’s Disease - Laurie Miller

As you all know from last weeks blog, Harley is on a break in the Northern part of the world and has invited some very interesting people to write a blog while he's exploring amazing countries. This week we introduce to you Laurie Miller, an American business executive with specialist expertise in finance and controlling.

Laurie's Blog

I was participating in a meeting the other day and just happened to turn away from the speaker for a moment and noticed a colleague seemingly staring into space.  This was not the first time and nor will it be the last.  I found myself, once again, with a dilemma - shall I try to get his attention to snap him out of this apparent coma-induced state or just let him be?

I know what my two sons would do if faced with this same situation.  They would have found nothing more amusing than blowing a large spit ball through a straw at the “sleeping” target.   Double bonus points awarded if the target is hit between the eyes.  We, in the seemingly more mature world of business, would normally try our best to grab his attention with a raspy deep double-cough, the second being a bit more pronounced, or via a slight elbow nudge if fortunate enough to be sitting directly next to him.  In this case triple bonus points awarded if done conspicuously (something rarely achieved).  After several attempts, mission accomplished and my colleague would once again be focusing on the speaker.

For this instance, however, I found myself wondering what was going through his mind.  Was he preparing ahead for his next meeting, deciding what to have for dinner, planning his fall holiday or just maybe creating the future?  A true visionary.

I have had the honor of having a few visionaries influence my, what I like to think of, young life.  One being my father.  These individuals do not just dream and have visions or thoughts of events that they would like to see occur in the future.  They bring their visions to life!  Those thoughts that reside in their mind are made reality based on the actions that they take and the decisions they make.  Not to sound too technical or scientific, but these actions are calculated and the visionary does not take them just for the sake of it.  Every step is taken in order to bring their vision closer to reality.  Obstacles are viewed as challenges that they simply take on – a learning experience.

They are fascinating to talk with – their minds never stop.  I see this as a key element of a visionary for it is simple questions such as “what if” that they ask themselves that trigger and inspire the creativity and innovativeness.  This leads to “taking something that already exists and doing something different with it”.

So for this moment I decided to let my colleague continue in his comatose state.  I never did ask what he was thinking.  More than likely, I will know eventually…

…. every once and awhile, let them dream!


Laurie's Biography

Laurie is a dedicated mother and “taxi driver” for her two sons, Tyler and Alec, currently residing in Dusseldorf, Germany.

In her spare time, she's a corporate executive currently heading global support services within the IT / Organization & Information department.  Her experience spans finance, controlling, IT and business planning and administration areas.  Interests include strategy, mergers / acquisitions, collaboration, communication and organization activities with a clear focus on delivering results.

Personal interests include driving, running, ice hockey, soccer and horseback riding.    

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