
Harley Lovegrove is an interim manager, specializing on change management assignments for large multi-national companies. He is one of the founding partners of The Bayard Partnership and author of the book 'Making a Difference' which was also published in Dutch, under the title: 'Maak het Verschil'
He formed his first company in 1978 at the age of 21 and has since taken up numerous interim management posts, working for a variety of businesses from high technology and software to petrochemical, transport, mobile telecommunications and apparel.
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- Good Project Managers are hard to find!
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- The Importance of Prince2 or PMI certification for Interim Managers
- What is an Interim Manager?
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“Yes, you’re right!” (the trouble with ‘Yes men’)
I can think of three main reasons why people use this misleading phrase: One is to simply agree with whatever the person is saying because their mind is on something else and they cannot be bothered to engage in a discussion. Two, they genuinely agree with what has just been said. And three, they want to disagree but they are either too polite or scared because the person they are supposedly agreeing with is their boss.
‘Yes men’, as they are sometimes politically incorrectly referred to, can be a real pain and cause all sorts of needless damage. I once inadvertently agreed with the CEO of a company I was a board member of and immediately he started to set up meetings with his key sales managers to discuss about reducing their bonuses. When I challenged him as to what the hell he was doing he said “Well you agreed!” Indeed, I had, but I did not mean it literally, it was more of a principle thing, and anyway, I didn’t think he would really act on it. It was an expensive lesson for me.
Even the most confident leader has doubts sometimes and looks for people to share their ideas with. A strong sparring partner can save them a great deal of time and often helps them to quickly take the topic to a deeper level.
Unfortunately there are far too many ‘yes men’ around. Even without consciously knowing it we can become susceptible ourselves because agreeing with someone is much less hassle than rejecting them head on. This is especially true of any topic that has a degree of uncertainty. Think about it. How many times last week did you say “Yes you’re right” without one hundred percent meaning it? And who did you say it to? They might be right now, out and about acting upon ‘your advice’!
Consultants, coaches and interim managers are paid for their advice and should never say “yes you’re right” unless they genuinely mean it. However, very sadly, far too many do. It’s a professional curse that needs eradicating.
One way of dealing with it is, the next time someone says to you “yes you’re right”, challenge them. They won’t expect it: ask them “That’s interesting, what exactly was it in my argument that motivated you to agree so readily”? You never know, perhaps their answer might be useful? In any case it is very likely to encourage a more thoughtful response in future!
Have a good week
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Recent comments
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Comments
Philippe, you're absolutely right. It is very much a western trend. In fact in Korea business people never say no and almost never openly disagree with someone in authority. This has caught me out in the past.Many years back, when I was a director of a company in Seoul, I flew out to explain how I wanted the team to report on their monthly financials. They brought in an accountant that supposedly understood English, to be sure they understood correctly. Over the three days I explained in minute detail, every step of the procedure. With every one of my questions "do you understand" I always got a smile and a polite nod of the head, accompanied with a "yes indeed Mr. Lovegrove". I flew back to Brussels confident of a successful mission. It turned out to be a disaster, My Korean accountant was 'too polite' to say that he did not understand me. So after three months without any financial reports, I flew back again but this time with a completely different approach, having learned in between that the Koreans never say 'no'!Some lessons in life are expensive and very time consuming. But working with the team was one of the most rewarding experiences of my professional career; very nice people, very focused, friendly and with a business / spiritual balance that I miss in the west.
I certainly do not disagree. However, this reflects a very Western view of things. For the little I know, Asians, and even Latin-Americans to a large extent, would never say "no, you are wrong!" upfront. They are more likely to say "yes, you are right", while their body language or their attitude let you guess that they mean the contrary... if you are tuned up for this type of communication. Historically, calling a cat a cat (as the saying goes in French) was not even part of our western culture before the 18th century. It is very much a by-product of the industrial revolution when everything in life started becoming subject to efficiency criteria. In more traditional societies, appearing to agree with your interlocutor on the surface is simply part of standard politeness. I am certainly a friend of straight talk. But, as everything in life, if this is pushed to the extreme, it leads to excessive aggression in inter-personal relationships, a common criticism that non-westerners often level at our western culture.
Another way to describe is 'the people that say woof'
http://www.newyorker.com/humor/issuecartoons/2010/02/15/cartoons_2010020...
Hi Harley,
You have hit right on the head of a very common phenomenon. Actually I know a 4th category of "yes man": those that do not agree bur are not confident that they can state their arguments in a clear and succinct way to have an impact / persuade the collocutor.
To those "yes man" I would advice to at least say "yes, you may be right but I wonder if "...and state their argument. It is not a matter of safe guarding your job, it is more a matter of saving your collocutor face and increasing the chances that he/she would consider an opposite opinion.
Dear Koen, A very interesting approach. When you say that people say Yes I agree but disagree, then I suppose you are referiing to either the yes but brigade or possibly, straight liars, people with hidden agendas? In this last case, youre right there is a much more sinister issue to deal with and far more complex. Finding the Hidden Agenda as possibly you know, is something I take very seriously indeed.
Thanks for your comment
H.
Now I think you're not right 100%...There is in my opinion another reason why some people say "yes, you're right!": they disagree, and use this answer as a part of their 'attack strategy".If someone tells me I'm right, I'm not thinking of him as an opponent, so I don't expect him to be against my ideas...Unfortunately, I think this is happening a lot.A good week to you to.
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